Help Centre
Frequently Asked Questions
Everything you might want to know before you order.
Ordering
How do I place an order?
Browse the menu, add what you want to your cart, then go to checkout. You'll choose delivery or pickup, when you want it, and how you'd like to pay. You can also message us on WhatsApp if you'd rather order that way.
Do I need an account to order?
No. You can check out as a guest. Creating an account just means your details are saved for next time and you can see your order history.
Can I order ahead for a party or event?
Yes, and we'd recommend it. Choose "Schedule for Later" at checkout and pick your date and time slot. For large or catering orders, give us as much notice as you can and get in touch first so we can plan properly.
Can I cancel or change my order?
Get in touch as soon as you can. If we haven't started preparing your order yet, we'll change or cancel it and refund you in full.
What if something is wrong with my order?
Contact us within 24 hours with a photo and we'll put it right, either by replacing the item or refunding you.
Delivery
How much is delivery?
It depends on how far you are from our kitchen. Where we can price it instantly you'll see the fee before you pay. Otherwise you'll pay for your items first and we'll send you a secure link to pay the delivery fee once we've worked it out.
Can I collect my order instead?
Yes. Choose Pickup at checkout and there's no delivery fee. We'll let you know when it's ready.
How long will my order take?
Our food is baked and made fresh, so it needs preparation time. Checkout shows roughly when your order will be ready. Larger orders take longer.
Payment
How can I pay?
You can pay online by card or transfer through our payment provider, pay by direct bank transfer, or pay cash on delivery or collection where we offer it. Every option available to you is shown at checkout.
Is it safe to pay online?
Yes. Card and bank details are entered directly with our payment provider and never pass through or get stored on our website.
Products
Do your products contain allergens?
Our kitchen handles wheat, egg, dairy, peanuts and other nuts, so we can't guarantee any item is completely free from traces of these. Please tell us about any allergy before you order and we'll give you an honest answer.
How fresh is the food?
We bake and prepare in small batches, and much of what we make is made to order. Nothing sits around.
Consultancy
What does your consultancy cover?
We help individuals and businesses start or grow in the bakery and confectionery industry, covering setup, recipes and menus, and day-to-day operations. Have a look at our Services page, then reach out and we'll talk through what you need.