Terms of Service

These terms apply when you order from Foodletics Delish through this website.

Orders

Placing an order is an offer to buy. Your order is confirmed once we accept it, which we will tell you by email, phone or WhatsApp. We may decline an order if an item is unavailable, if we cannot deliver to your address, or if we cannot verify your payment.

Pricing

Prices are shown in Nigerian Naira and include the cost of the item only. Delivery is charged separately and is shown before you pay, or confirmed with you shortly after you order if your address needs to be quoted individually.

Payment

You may pay online, by bank transfer, or in cash on delivery or collection where we offer it. For bank transfer, we begin preparing your order once we have confirmed the payment has reached our account.

Delivery and collection

We will agree a delivery window or collection time with you. We do our best to keep to it, but timings are estimates and can be affected by traffic, weather and demand.

Freshness, cancellations and refunds

Our products are food, made fresh and often to order, so they cannot be returned once they have left us. If you need to cancel, tell us as soon as possible: if we have not started preparing your order, we will refund you in full.

If something arrives damaged, incorrect, or not of the quality you should expect, contact us within 24 hours with a photo and we will replace it or refund you.

Allergies

Our products are made in a kitchen that handles wheat, egg, dairy, peanuts and other nuts. We cannot guarantee any item is free from traces of these. Please tell us about an allergy before ordering.

Consultancy services

Consultancy bookings are arranged and confirmed with you directly. Fees, scope and scheduling are agreed before the work begins.

Contact

Questions about these terms? Email hello@foodleticsdelish.com.